![\"\"](\"https:\/\/phidata.be\/wp-content\/uploads\/2022\/11\/java-proof-of-delivery.jpeg\")
<\/figure>\n\n\n\nSolution<\/h2>\n\n\n\n
Drivers receive their daily delivery schedule, and contact details for every customer on the schedule, via JAVA\u2019s own bespoke in-house Android application running on their TC55. Any updated instructions are received whilst they are en route. The driver has to register actions for each client, such as, is he or she able to deliver the goods, what kind of carriers is he delivering, for example roll-cages or pallets, and whether he can return some carriers to JAVA. The driver uses the TC55 to scan pick lists, items and delivery trolleys, to ensure he delivers all the right goods and picks up the right number of containers and boxes to return to JAVA\u2019s warehouse. In case there is an issue with a certain product to be delivered, or a carrier to be collected, he\u2019s able to mark it as undelivered or not available for pick up, choosing from a selection of specific causes; these trigger alerts and actions in the back office for the sales team to action. Finally the client has to sign on screen for the delivery; the client can choose a number of personnel who are authorized to sign for a delivery and the driver can scroll through the list to find their details; this way JAVA and the client always know exactly who has taken receipt of the goods. The driver no longer carries a mobile printer, so, rather than having a printout, the customer receives a digital copy of the order and an electronic POD. Drivers can take photos when necessary and also text or call into the HQ, if they need a two way conversation about a particular delivery, for example. All information is updated and processed in real time on JAVA\u2019s back office systems. This ensures accurate, clean data is available; there are no more queries caused by illegible handwriting or damaged paperwork. JAVA has a Zebra OneCare service contract in place for the TC55s; any device needing repair is sent to the Zebra Repair Centre and replaced within 2\u20133 working days. Moreover, if the IT team needs to configure or update a device whilst the driver is in the field with it, they now use SOTI\u2019s MobiControl. JAVA\u2019s previous delivery app was regularly being updated and, historically, due to the busy schedules of delivery drivers, rolling this out to the handsets had been very slow and problematic. However, by deploying SOTI\u2019s MobiControl, the JAVA team could quickly, easily and remotely update the handsets with the new versions of the application. JAVA was also concerned about confidential client information stored on the devices; it liked the idea of being able to remotely wipe all data from the device, if a device was left at a client\u2019s premises by mistake, lost or stolen. This was one of the first projects where SOTI MobiControl was deployed on an Android device and there were initially a few challenges; however, these were soon ironed out with close collaboration between Zebra, SOTI, PHI DATA and JAVA.<\/p>\n\n\n\n
\n\u201cOur drivers are on the road for most of the day. We wanted to equip them with a smartphone-type device, but the ones we tested just weren\u2019t rugged or reliable enough for our type of business. Zebra\u2019s TC55 ticked all the boxes. Moreover, speed is of the essence in our competitive industry, so the fact that we can use SOTI MobiControl to manage and download our app remotely to a driver\u2019s device whilst he is on the move is indispensable.\u201d<\/p>\n\n\n\n
Wim Heylen, ICT Director, JAVA Group<\/em><\/p>\n<\/blockquote>\n\n\n\n
Results<\/h2>\n\n\n\n
Most of JAVA\u2019s clients are moving towards the paperless process; and, as they do so, they are appreciating the associated time savings, the reduction in paperwork and administration and the improved customer service; clean, accurate data in real time means office teams can react to and resolve any delivery issues much faster. Moreover customers and JAVA now have an electronic record of all historical data relating to PODs and orders. The drivers love the look and feel of the TC55s; being high performance and robust, they are suited for tough day-to-day usage in the logistics environment. The new paperless solution is a step forward in JAVA\u2019s business aim of lowering its environmental impact. The new system reduces administrative work and minimises the possibility of errors. Data is transferred immediately to the back office, which cuts costs and time and improves the invoice cycle; combined with the time and costs saved managing, updating or deactivating the devices remotely via SOTI, the solution is delivering an excellent ROI. Looking forward JAVA will continue to develop the app and will include elements such as GPS tracking, in case a device gets lost and the battery has run out.<\/p>\n","protected":false},"featured_media":3443,"template":"","meta":{"_acf_changed":false},"case_sectoren":[174,182],"case_oplossingen":[55],"class_list":["post-4123","cases","type-cases","status-publish","has-post-thumbnail","hentry","case_sectoren-distribution-retail","case_sectoren-distribution-retail-supply-chain","case_oplossingen-field-service-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/cases\/4123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/cases"}],"about":[{"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/types\/cases"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/media\/3443"}],"wp:attachment":[{"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/media?parent=4123"}],"wp:term":[{"taxonomy":"case_sectoren","embeddable":true,"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/case_sectoren?post=4123"},{"taxonomy":"case_oplossingen","embeddable":true,"href":"https:\/\/phidata.be\/en\/wp-json\/wp\/v2\/case_oplossingen?post=4123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}