About us

At Simac PHI DATA, we are innovators in RFID Real-Time Location Solutions and software technology. As part of a reputable international group, we take pride in delivering cutting-edge solutions that meet the dynamic needs of our clients across the Benelux region and beyond.

The role

We are seeking a proactive and technically skilled Field & Support Engineer to join our team. You will be at the forefront of delivering top-notch customer installations, ensuring seamless software and hardware integration, and providing essential after-sales support. Your role is critical in maintaining the high standards our clients expect from Simac PHI DATA.

Key Responsibilities:

• Customer installations: Manage and execute customer installations according to project plans. Ensure timely and successful deployment of hardware and software solutions.
• Project monitoring: Track, report, and communicate installation progress to the Project Lead and Team Lead, escalating potential issues as necessary.
• Support & maintenance: Provide expert technical support as part of our after-sales services, including troubleshooting, system updates, and customer-specific customizations.
• Collaboration: Work closely with our software development teams to test, validate, and implement new software versions and customized features.
• Documentation: Maintain comprehensive project documentation to ensure clear communication and accountability across teams.

Who we’re looking for

You are a tech enthusiast with a passion for innovative solutions and a keen interest in RFID technology. You thrive in a team environment, excel under pressure, and are always ready to learn and adapt.

Key Qualifications:

• Technology enthusiast: Passionate about new technologies, especially RFID and real-time location software.
• Self-learner: Able to quickly learn new systems and solutions through both formal training and self-study.
• Customer-focused: Dedicated to ensuring customer satisfaction through quality service and attention to detail.
• Communication: Strong written and verbal communication skills, with a collaborative spirit.
• Technical skills: Proficient with Microsoft Office tools, with experience in SharePoint and collaboration tools like Microsoft Planner. Knowledge of IT/Dev domains like Microsoft Azure and databases is a plus.
• Experience: A technical degree and 3+ years in a similar role are advantageous.
• Languages: Fluent in Dutch and French; proficiency in English is a plus.

What we offer

• Challenging role: A varied and dynamic position in a growing company, where every day brings new opportunities.
• Professional growth: Opportunities for personal development and ongoing training to keep you at the forefront of technology.
• Great benefits: Competitive salary with excellent benefits including group insurance, meal vouchers, hospitalization insurance, and more.
• Work-life balance: Enjoy the option to lease a bicycle and a high degree of autonomy in your work.
• Positive work environment: Join a team of enthusiastic colleagues in a pleasant and supportive workplace.

Interested? Reach out to us at hr@phidata.be. We look forward to hearing from you!